Approach

Non-verbal
What is said is only part of the story. How the comments are made and where they have come from are the important insights. What is the non verbal leakage that is going on i.e. the body language that we can’t control? This is very important and highlights any differences between what is said and what is actually done/believed.

What language has been used e.g. are the comments stemming from the past or looking more to the future? How descriptive are they? Is it an effort to discuss this subject or do words and actions flow freely?

The skill lies in observing and listening, being sensitive and intuitive to mood changes and the non verbal leakage. Then bringing them altogether and delivering the findings in a clear and informative manner.